This privacy policy explains how Harbour’s Reach use personal information in order to fulfil our commitment to providing a high level of service in our interactions with our customers. As part of that undertaking, we are commited to safeguarding the privacy of the personal information that we gather.
As one of our guests or someone else with whom we do business, we will collect, use and disclose your personal information in accordance with the below.
- What information do we collect?
Personal data regarding guests, other individuals with whom we do business or who visit us may be collected in an electronic, oral or written format, in the form of:
a. Title, name, telephone number, e-mail address, postal address including postcode, access requirements, nationality, business details.
b. Transaction information: including payment method, reservation and booking details.
c. Guest stay information, including dates of arrival and departure, special requests made, observations regarding room and food and beverage preferences, telephone numbers dialled, information necessary to fulfil special health condition related requests.
Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address, nationality and preferences of a person for each room you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
- The use of data collected.
Data is used for the following and will be held as long as is necessary to fulfil the purpose.
a. To provide and charge for accommodation.
b. To send information communications (e.g. reservation and booking confirmations/enquiry replies/payment, detail and appointment reminders/follow ups etc) and seasonal greetings.
Data is used exclusively by the Harbour’s Reach. Data collected will not be passed on or sold to any other third parties.
- Storage of data and security.
Harbour’s Reach does not store any credit card details. Any data stored has been kept in accordance with the Data Protection Act 1998 and from 2018 the General Data Protection Regulation. Card data is kept for the time required to process a transaction or reservation. We will keep your details while you are an active customer or for a period of three years whichever is the longer. We take the security of any personal information we hold very seriously.
Our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users.
However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices.
- Sharing your personal information with third parties.
We will disclose your personal information to (in so far as this is in line with our data protection laws):
Your company: if there is an agreement in place for your company to pay for your stay, the details of your stay will be sent across in the specified manner.
We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.
- Cookies and the Harbour’s Reach website.
We do not use cookies on our website.
Social Media
Our website contains links to third party social media platforms. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine how you use this website and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you follow these links, you will be doing so at your own risk.
External Links
If you click on a link found on our website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This policy is limited to our own information collection practices. We are not responsible for the information collection practices or privacy policies of other websites maintained by third parties where you submit your personal information. In addition, we cannot ensure the content of the websites maintained by these third parties, even if accessible using a link from our website. We urge you to read the privacy and security policies of any external websites before providing any personal information while accessing those websites.
Minors
Our website does not sell products or services for purchase by children (under the age of 16) and we do not solicit or collect personal information from children.
- Accessing data.
You have the right to access your personal data. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove contact information you think is inaccurate by contacting us.
You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us.
All requests for access to your personal information must be submitted in writing to the Data Controller by letter or e-mail and proof of ID will need to be provided. We may respond to your request by letter, e-mail, telephone or other suitable method.
We will abide by any request from you not to send you direct marketing materials. When such a request is received, your contact details will be ‘suppressed’ rather than deleted. This will ensure that your request is recorded and retained unless you provide a later consent that overrides it.
You may request that we correct, cancel, and/or stop processing or using personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree, explain our refusal to you and record the fact that you consider that personal information to be incorrect in the relevant file(s).
- Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on our website, this policy has an effective date of 01 January 2021.
- Contact us.
If you require further information or have any questions regarding this privacy policy, please e-mail us at info@falmouth-waterfornt-holidays.co.uk or call 07710 252583 or write to us:
Harbour’s Reach
King Charles Quay
Falmouth
Cornwall
TR11 3HQ